So last night I got the right frames for my desk at Ikea. You would think that 2 calls ahead to the store to make sure everything would go off smoothly would cinch it. Yea right. I called ahead because in between my car getting worked on, returning the rental and getting my car back I lost my receipt. Grrr. Not sure if I wrote about this, but my FIRST weekend in DE someone back into my car. The SAME fender that was damaged in the accident. Why won't people leave my car alone?
But I digress...called the store to tell them I had gotten the wrong frame and needed the right one. The first lady did her magic on her end and told me the part number I was given was indeed wrong (duh) and should get this other. 'Duh' because Hugo, Lavida and I twisted the frames I was given every which way to make the thing work and aling the holes and it was NOT happening. We were like, ya know, we can MAKE some holes. LOL Anyway, while on the phone with that first rep I asked if they had the right frames in stock and she said yea, they had like 40. Cool beans. And I asked flat out, is there a way you can look up my receipt because I've lost mine? And she says yes, we can do that right in the store. Coo'.
About a week and change went by and I wasn't able to make it to Ikea, so I called the number again to make sure they had the proper frames in stock and make sure that they could look up my receipt. All of this prep work was done because Ikea is about an hour from work going the OPPOSITE direction. To get there and find out I couldn't do what needed to be done and THEN have to drive back home an hour or more was not acceptable. I got positive responses again to both my questions, so I was groovy.
Got to the store and the lady at Returns and Exchanges says we can't look up your receipt, who told you that? Well of course the 2 different reps in customer service said so. I called the number on your web site for Ikea. She goes that's a national number and we can't do that in the store. Sigh. She agrees to still return the items and give me a store credit. Bless her heart.
Store credit in hand, rather in pocket, I go find the home office department. And here is my other gripe with Ikea: that damned path! What if you just want to go STRAIGHT to where you want to go?! Yea and those little dumb ass short cuts only work so much. First you have to FIND the short cut and THEN you have reorient yourself to your destination. Like little friggin' worm holes in the Ikea continuum that drop you other places. Grrr. I hope and pray there is never an emergency at Ikea and people had to leave the building quickly. It'd be a damned shame for people looking around exits, following the paths and looking to see which walls were solid or short cuts. Bastards.
Finally got the desk assembled with Vida and Hugo's help. Thank goodness for Vida! She saw the way how the desk was on the floor upside down, and then flipped it in her head to where it was supposed to go and saw that it was backwards. Bless her heart and brain!
Posted by tony at December 2, 2004 11:39 PM